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• name and (or) address of an organization or an official who the request or inquiry is submitted to;
• last name, first name, patronymic (if any) or initials of a citizen, place of residence (place of stay) and (or) place of work (study);
• submitter’s e-mail address;
• soft copies of the documents confirming authority of the submitter’s representatives shall be attached to on-line requests and inquiries submitted by the submitter’s representatives;
• essence of the requests and inquiries.

• name and (or) address of an organization or an official who the request or inquiry is submitted to;
• full name of legal entity and its location;
• last name, first name, patronymic (if any) of a manager or an official duly authorized to sign requests and inquiries;
• soft copies of the documents confirming authority of the submitter’s representatives shall be attached to on-line requests and inquiries submitted by the submitter’s representatives;
• submitter’s e-mail address;
• essence of the requests and inquiries.

• are not in Belarusian or Russian;
• do not contain last name, first name, patronymic, place of residence (place of stay) of the citizen;
• do not contain full name of legal entity and address of its location, last name, first name, patronymic of a manager or an official duly authorized to sign requests and inquiries (for legal entities);
• do not contain the submitter's email address;
• do not contain soft copies of documents confirming authority of the submitter’s representative who submitted on-line request or inquiry;
• contain unreadable text;
• contain offensive words or expressions;
• are subject to considering in accordance with the laws on constitutional proceedings, civil, civil procedure, commercial procedure, criminal procedure legislation, laws defining administrative process procedure, laws on administrative procedures, or according to which a different procedure is required for submitting and considering such requests and inquiries in accordance with the laws;
• contain issues that are not within the competence of SFTUE “Belspetsvneshtechnika”;
• deadline for submitting a complaint has expired without good excuse;
• repeated request or inquiry are submitted if they have already been considered and they do not contain new circumstances which are important for their considering;
• correspondence with the submitter has been stopped.

In accordance with Article 16 of the Law of the Republic of Belarus dd. July 18, 2011 "Requests and inquiries of citizens and legal entities", the submitter has the right to withdraw its requests and inquiries before they are considered by submitting a written application or submitting an on-line application.

Replies to on-line requests and inquiries as well as submitter’s notifications of their requests and inquiries left without considering, notifications of redirecting on-line requests and inquiries to be considered by the organizations within their competence, stopping correspondence, extending of timelines for on-line requests and inquiries considering shall be emailed to the submitters’ e-mail address specified in the request or inquiry. At the same time, written replies (written notifications) to on-line request or inquiry may be given in the following cases: if a submitter asks for a written reply (written notification) in its on-line request or inquiry; the online request or inquiry does not contain an e-mail address; in case when the decision to submit a written reply (written notification) was made by the head of the state body or state organization responsible for considering on-line requests or inquiries, or by an authorized person.

In accordance with Article 16 of the Law of the Republic of Belarus dd. July 18, 2011 “Requests and inquiries of citizens and legal entities”, the reply of the organization to the request, inquiry or the decision to leave the request or inquiry without consideration can be appealed to a superior organization.

Upon receipt of such an appeal, the superior organization shall check the information contained and in case there are grounds for a positive solution regarding the issues set out in the appeal, it shall consider the appeal or issue a binding order to the relevant organizations that have considered the appeal to fulfill the order on proper resolving the issues, and shall notify the submitter on the event. The organization that received such an order must fulfill it within the timelines specified in the order, but no later than one month, and shall inform the superior organization on the event within three working days as well as send a reply to the submitter.

The reply of the organization to the appeal or the decision to leave the request or inquiry without consideration after making an appeal to a superior organization can be appealed in court according to the procedure stipulated by law.

The request or inquiry shall be submitted in Belarusian or Russian.

Input fields marked with an asterisk (*) shall be fulfilled in accordance with the legislation of the Republic of Belarus.